Portal de Alhama de Murcia

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detail of Alhama de Murcia


The OMIC last year attended more than 2,500 consultations (12/03/2019)

The Municipal Consumer Information Office of Alhama de Murcia publishes the balance recorded during the year 2018, with a volume of 2,583 queries / claims (compared to 2,773 received the previous year), of which 1,938 were queries and 645 complaints.

These data represent 6.86% less compared to the same period of 2017, with a decrease in consultations of 9.44% and an increase in claims of 1.89%.

During the financial year of 2018, the most demanded sectors were all those related to: services (telephony, electricity, gas), banking (loans, commissions, books), insurance (home, vehicles, life), purchases made over the Internet and at a distance and administrative procedures.

The increase in consultations and claims for professional services stands out, encompassing in this sector all those who, having a specific profession, have an office or consultation open to the public, providing advisory, defense or medical services.

Pioneer, among all, the case of iDental, which with the closure of its clinics has left countless victims in our country, in our community and of course in our locality.

In the OMIC of Alhama, all affected consumers who have requested information have been attended to, processed complaints to Consumer Inspection and claims with the financial institutions, requesting the cessation of consumer loans.

The results have been favorable for those consumers who have submitted all the required documentation.

The financier has ruled in your favor, paying the amount in favor of the claimant and paralyzing the credit if appropriate, or canceling the outstanding payments and any debt claim.

There has also been an increase in inquiries related to electricity supply, due to changes in the new regulations to apply for or benefit from the Social Bonus of electricity.


On March 15 World Consumer Day is celebrated and every year Consumers International establishes a slogan that works throughout the year, to achieve the proposed goal.

This year the motto is: 'Smart and trusted products'.

Smart products are connected to the Internet and receive, collect and send data.

Worldwide, there are currently 23.1 billion smart products in the world, surpassing people in a ratio of three to one.

From smartphones to portable fitness trackers, to voice activated aids and smart TVs, many of the products we use are increasingly connected by default.

Smart product networks can also be known as the Internet of Things.

As more people connect online around the world and our Internet connection becomes better and faster, smart products will become a daily reality for consumers around the world, marking a major change in the way we that many consumers interact with products and services.

The emergence of intelligent technology offers many opportunities for consumers: access to new services, more sensitive products, greater comfort and options.

However, there are some important causes of concern: lack of security, privacy and meaningful choices about how we use them, as well as lack of clarity about who is responsible when things go wrong.

The most popular smart consumer products are smartphones, game consoles, smart TVs, portable health trackers, thermostats, toys and connected cars.

These devices are capable of collecting and analyzing user data and transmitting it to other devices connected in a network.

Smart phones are one of the most popular smart devices because in addition to sending text messages and making calls, they can monitor the steps, the location and even the pulse of users, make payments, send and receive remittances, communications, access salaries and loans, etc.

This is why it is important for consumers who trust smartphones and smart devices to be:

• Affordable

• Insurance

• Protect our privacy

Source: Ayuntamiento de Alhama de Murcia

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