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About 3,000 incidents resolved with the MejorAlhama application (10/10/2017)

The City of Alhama de Murcia launched last November the service MejorAlhama, an application for mobile devices with which users can report any damage they find in public places of the municipality and track the incidence until it is solution to.

In the period between November 2016 and September 2017, a total of 3,126 incidents have been recorded, of which 2,876 have already been resolved (92%) and another 250 are being resolved.

A total of 446 users have downloaded the app, 339 on Android devices and 107 on iOS.

How does MejorAlhama work?

Through its mobile phone and with four simple steps the user can report an incident to the City Hall.

The first thing to do, once the application is installed, is to choose the type of incident, which can be located manually or via GPS;

the user can take a photo and accompany it with an explanatory commentary.

Automatically, the City Council will receive the incident and will refer it to the operator responsible for its resolution.

The system will keep you permanently informed of the resolution status.

The service saves time, paperwork and travel.

The application is designed to facilitate the collaboration of the neighbors with the City, so also has a web page from where you can process the same way the incidence.

This way, it facilitates, if you prefer to collaborate in another way, to do it quietly from your home sending the information you have from your own computer.

With the application, the City Council has exact knowledge of what are the real problems that affect the neighbors, the areas in which are detected more incidents and what type, lighting, street furniture, cleaning, environment, etc.

so it serves the administration to direct its actions to respond to citizen demands quickly and effectively.

You can download it and know more about this tool through the web

Source: Ayuntamiento de Alhama de Murcia

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