Portal de Alhama de Murcia
www.portaldealhama.com
Since this week, the municipal website has incorporated a new system to reserve / cancel an advanced appointment in advance for registration services, OCAG (former one-stop shop) and Urbanism in order to facilitate and streamline shift management by automating the process.
This way any neighbor can book appointments from your mobile device, tablet, or computer without having to physically move to the City Council.
In addition, those users who use this system will have preference over those who make their request in person.
In addition to launching this digital dating model, an interactive position has also been installed where the user, when entering his ID, will receive a ticket with a number to be attended at one of the authorized tables.
All with the aim of improving internal organization and citizen attention.
✔ RESERVE APPOINTMENT
To make a reservation you must access the section 'Book an appointment'.
Once inside you will have to fill in the information of the applicant: as required are NIF, name and surname, and as optional the email and a contact telephone number.
Then you will have to select what kind of procedure you want and what kind of attention.
Once arrived at this point, the system will offer a list with all the available hours, each day of the week, to go to any department to carry out our procedure.
Only the available dates will be displayed according to the selected configuration.
When choosing the date you can see a list of available hours and you only have to click on one of them.
In the event that you press on a day and no hour appears, this means that there are no free hours for that day.
Finally, a summary of the appointment will appear on the screen, so you can check that all the entered data are correct to confirm it.
If so, you must press 'Confirm' and you will have your appointment booked;
on the contrary press 'Cancel' and modify the erroneous data.
If you confirm your appointment, you will get the reservation information with a code that you will have to write down to carry out future actions.
On the day of the appointment, once you arrive at the position located at City Hall, the system will require you to validate your presence, entering your ID and obtaining the ticket.
Then you must wait until your number appears on the large monitor and the corresponding table.
NOTE: You have a 30 minute margin before or after your citation time to validate the ticket on the machine.
Before that time you will not be able to obtain it, and then you will lose the appointment.
✖ CANCEL AN APPOINTMENT
If you want to cancel a reservation you have to enter the section 'Cancel an appointment' on the web.
Once inside, you must fill in the information with the reference number of the appointment and the date and a screen with the summary of your appointment will appear.
Pressing 'Accept' will automatically cancel your reservation.
Source: Ayuntamiento de Alhama de Murcia
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