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The council of the Working Group, Sebastián Moreno, had submitted a motion record for the purpose of the plenary of the Corporation is directed to Iberdrola to request the opening of an office customer service, much needed in Alhama for neighbors to personally handling their complaints, incidents or contracting.

It also aims to assist the City Council to alhameños suffering the drawbacks of poor service with frequent power cuts and brownouts, through filing a joint complaint to Industry, being necessary for it to collect signatures, so that asks you to enable a municipal where interested parties can go to sign.

Text of the motion

Whereas Iberdrola office that existed in his day both here and in the neighboring town of Totana was closed, as in many other places since maintained a phone relationship with customers.

Whereas the service call is usually overwhelmed by what is neither functional nor operational.

Whereas Alhama de Murcia population has increased significantly in recent years and will continue this trend in coming as a result of urban development in progress.

Whereas the Municipal Bureau of Information to Consumers (OMIC) has handled numerous inquiries and claims for defective Iberdrola receipts, cuts and brownouts, etc.

and that the Governing Board of the City of Alhama sent a formal complaint to Iberdrola and communication to the Directorate General of Industry as a result of the numerous power cuts occurred during 23 and 24 January, in addition to voltage drops and blackouts occur frequently in some areas of the municipality.

Whereas the residents of the areas with greatest service failure can make a formal complaint to the Directorate General of Industry and that the City Council can facilitate the exercise of this right.

For all these reasons this group proposed that the Municipal Council of the City Council the adoption of the following:

AGREEMENTS

First .-

Solicitar a

 

Iberdrola Trading

la apertura de una oficina de atención al cliente en el municipio de Alhama de Murcia con el fin de facilitar a los usuarios la tramitación de sus incidencias, reclamaciones o contrataciones.

Segundo.-

 

Enable a municipal space for residents affected by poor service can go to leave his signature reflected in a written document to that effect to the appropriate agency to be processed by the Municipal Bureau of Consumer Information.

Third .-

Facultar al Sr. Alcalde en cuanto requiera la ejecución de estos acuerdos.

Source: CDL Alhama de Murcia